CCPA & CalOPPA
Privacy Information for California Residents
This section offers details for California residents in line with California privacy statutes—specifically the California Consumer Privacy Act (“CCPA”)—which require that we outline how we handle personal information belonging to California residents, regardless of whether it was collected online or offline. This section does not address or apply to our treatment of publicly available data that is legally supplied by state or federal governments or to any personal information that the CCPA exempts.
Categories of personal information that we collect and disclose.
How we gather, use, and share personal information about a California resident can differ based on the circumstances and how we relate to that individual. The chart below summarizes, in a general sense, the categories of personal information (as the CCPA defines) about California residents that we collect, sell, and disclose for business uses. We gather these types of personal information from the sources indicated in the “Information We Collect” section of our primary Privacy Policy, and for the objectives detailed in the “When We Disclose Your Information” part of our primary Privacy Policy.
Categories of personal information
Do we collect?
Do we disclose for business purposes?
Name, contact information and other identifiers: Identifiers such as a real name, alias, address, unique personal identifier, online identifier, IP address, email, account name, Social Security number, driver’s license, passport number, or other similar details.
Yes
Yes
Customer records: Paper or electronic customer records comprising personal data, including (but not limited to) name, signature, physical traits or description, address, phone number, education, job details, employment history, Social Security number, passport, driver’s license or state ID, insurance policy info, bank account info, credit/debit card data, or other financial/payment details, medical data, or health insurance data.
Yes
Yes
Protected classifications: Traits under federal or state law such as race, color, sex, age, religion, national origin, disability, citizenship status, or genetic data.
Yes
Yes
Usage data: Internet or similar activity details like browsing history, search history, data on how a consumer interacts with a website, app, or advertisement.
Yes
Yes
Geolocation data: Precise geographic location data about a person or a device.
Yes
Yes
Audio, Video and other Electronic Data: Audio, electronic, visual, thermal, olfactory, or equivalent data—for instance, CCTV footage, pictures, and call recordings.
Yes
Yes
Employment history: Professional or employment-related data.
Yes
Yes
Education information: Non-publicly available details from education records as described in the federal Family Educational Rights and Privacy Act.
Yes
Yes
Profiles and inferences: Inferences derived from any listed information to generate a profile reflecting a resident’s preferences, traits, psychological inclinations, predispositions, behaviors, attitudes, intelligence, abilities, or aptitudes.
Yes
Yes
Categories of Personal Information Sold
Under the CCPA, a “sale” covers sharing personal information with a third party in return for monetary or comparable valuable consideration. We disclose or make available the categories of personal information we collect to our affiliated and subsidiary businesses, and to our commercial partners. We might also allow third parties access to particular personal information to obtain services or benefits (for example, we permit third-party tags to capture browsing data or similar usage patterns on our Services in order to refine and gauge advertising campaigns). This usage can include:
Name, contact information, and other identifiers
Usage data
Profiles and inferences
Customer Records
Commercial Information
Profiles and inferences
Rights of California residents
California law grants California residents specific rights, and enforces rules on certain business behaviors, as explained below:
Do-Not-Sell: California residents can opt out of any sale of their personal information. This right is exercisable by hitting the “Do Not Sell My Info” (or a similar link) at our Site’s homepage footer. We do not sell personal data of known minors under 16 without their opt-in consent.
Initial Notice: We are required to disclose to California residents, either at or before personal data collection, which categories of personal information we collect and the intended use for such data.
Request to Delete: California residents can ask that we erase the personal data we’ve compiled about them and have that data wiped out, except if an exemption is relevant. We will respond to valid requests from California residents as the law requires.
Request to Know: California residents can request, subject to certain exclusions, a copy of the specific personal data we have gathered about them during the last 12 months. We will supply it free of charge by (a) mail or (b) electronically in a portable format that is (to the extent feasible) ready to be transmitted easily to another entity without hindrance. Californians can also ask for details about how we’ve handled their personal information over the last 12 months, such as:
The types of personal information collected
The types of sources for that personal information
The commercial or business goals behind collecting or selling their personal information
The categories of third parties with whom we’ve disclosed or shared personal information
The categories of personal information disclosed for a business purpose
The categories of personal information collected
The categories of third parties to whom the resident’s personal information was sold and the particular kinds of data sold to each category of third party
California residents can make two such “Requests to Know” in any 12-month span. We will respond to valid requests as mandated by law.
Right to non-discrimination: The CCPA prohibits discrimination toward California residents for exercising their CCPA rights. Discrimination arises if a company denies or modifies the price/quality of goods or services, or imposes different rates/fees on residents who use their CCPA rights, except if that difference reasonably relates to the data’s value to the business.
Financial incentives: A business can offer financial perks in exchange for collecting, selling, or erasing the personal data of California residents, as long as the incentive is not exploitative or illicit, and is provided in a way that meets transparency, consent, and opt-out laws. Californians have the right to learn about any such offers, can choose to opt out at any time, and cannot be included in an incentive scheme without a prior informed opt-in.
Submitting Requests
Do Not Sell (Opt-out): Click the “Do Not Sell My Info” (or similarly named link) at our Site’s homepage footer.
Requests to Know and/or Requests to Delete: Email us at info@digilancer.com.
All requests: Call us toll-free at (844) 955-1477.
In-person: Visit our New York headquarters and complete a request form.
We will answer verifiable requests from California residents as required by law. Please see “Contact Us” in our primary Privacy Policy for more about our data practices.
Rights Under California Shine the Light Law
California residents can request from companies with whom they have a business relationship:
A list of the types of personal information (like name, address, email address, and the kind of services delivered to the client) that a company has disclosed to third parties in the past calendar year for those third parties’ direct marketing.
The names and addresses of all such third parties.
To request the above data, contact us in accordance with the “Contact Us” instructions. We will answer such requests within 30 days of receipt. We can amend this Policy at any time and will notify you of significant changes through our Services or via email. If you keep using our Services once notified, you agree to the revised Policy.
Communication Policy
Last update: March 2025
This policy outlines our methods and procedures for communication, including rules and regulations that comply with TCPA guidelines.
Please read these Terms and Conditions (this “Agreement”) for important details about our communication policy. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS EXPLAINED BELOW, REQUIRES INDIVIDUAL ARBITRATION RATHER THAN JURY TRIALS, COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.
Digilancer (“we,” “us,” or “our”) respects the privacy of its users (“user” or “you”). This Communication Policy describes how we collect, use, disclose, and secure your information when you access our website at Digilancer.com, and any affiliated media form, media channel, mobile site, or mobile application linked or connected to it (collectively, the “Site”). Please read this policy closely. If you do not consent to the terms in this Communication Policy, do not access the Site.
Our partners include real estate brokers, real estate Members, mortgage brokers, mortgage loan officers, insurance Members, insurance companies, and all Service/Referral Partners/affiliates who register with us.
We may contact you via SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Viber, WeChat, email, apps, or any accessible channel on our own behalf, as well as on behalf of our affiliates and advertisers.
You grant Digilancer.com, its corporate parents, affiliates, and partners (directly or through Members and authorized third parties) permission to deliver or cause to be delivered telemarketing offers for products or services, including but not limited to those beyond your initial inquiry yet potentially of interest, utilizing an automatic telephone dialing system or prerecorded/artificials voice calls or text messages to the phone numbers you provided. You are not obligated to sign this agreement as a prerequisite to buying any property, goods, or services.
We reserve the right to revise this Communication Policy at any time, for any reason. We will notify you of such changes by amending the “Last Updated” date of this Communication Policy. Any adjustments take immediate effect upon posting the updated policy on the Site, and you agree to waive the right to receive specific notice of each update or amendment.
You are encouraged to review this Communication Policy periodically to stay informed of any updates. By continuing to use the Site after the posting date of any revised Communication Policy, you are regarded as having been advised of, subject to, and having accepted the changes in that revised Communication Policy.
Digilancer’s communications are offered “as is,” and (1) may not be available in certain areas or through all carriers or service providers at all times; and (2) may fail to operate if your carrier or provider adjusts product, software, coverage, or other services. Digilancer may alter or terminate any communication program(s) without notice or liability to you. Digilancer and its related companies, along with their officers, directors, employees, and consultants, shall not be responsible and are not liable for any losses or damages of any type linked, directly or indirectly, to any Digilancer communication or technical delays/failures. Digilancer retains the right to end communications to any individual at any time at its sole discretion. Wireless carriers or service providers are not liable for delayed or undelivered text alerts.
Digilancer.com, or one or more of its affiliates, might enable message updates about your orders or product deliveries via Digilancer or third-party vendors utilizing periodic SMS (Short Message Service) and MMS (Multimedia Message Service) alerts. Subscribing to text alerts requires submitting your personal mobile phone number with an area code. By subscribing to these alerts, you consent to these terms, which take effect upon your enrollment.
You acknowledge that text alerts will be directed to the mobile phone number you have supplied Digilancer. These alerts can include limited personal details regarding your orders or product shipments, so whoever has access to your mobile phone or phone account could view this information. Once you enroll, the frequency of text messages we send may vary. Generally, you will receive text alerts if we have updates on orders or related news. Digilancer does not levy any standalone fee for text alerts; however, your mobile carrier’s message and data rates might apply, based on your phone service plan. You are entirely responsible for any charges. Please check with your carrier regarding these costs.
You can opt out of Digilancer text alerts whenever you like. To stop receiving order and delivery alerts, reply STOP to any text we send; doing so cancels future text messages. After submitting a STOP request, you may get one final text from Digilancer, confirming the end of text alerts, after which no additional messages will be sent unless you choose to rejoin.
Consent is context-dependent, based on the types of exchanges the company has with its clients (Conversational, Informational, Promotional, etc.) and the nature (Transactional or Promotional).
Conversational SMS/Text: A one-on-one, two-way conversation between the company and existing customers/contacts with an established business relationship.
If a customer initiates contact and we reply briefly and directly with relevant information, no explicit written permission is required (implied consent).
Informational SMS/Text & Voice Recordings: Informational messaging occurs when a customer has given the company their phone number and agreed to future contact. This express permission may be granted via text opt-in, forms, websites, verbally, or in writing.
Promotional Text Messaging: Promotional texts are designed to market or sell the company’s services. Contacts may sign a form or check an online box consenting to such messages.
Text Message Calls-to-Action (CTAs)
A “Call-to-Action” or CTA is a link or button in your text message encouraging recipients to take an action.
SMS Messages: Data and message rates may apply. Message frequency aligns with your activity. For help, text HELP to 1-844-955-1477. To opt out, reply STOP at any point.
These CTAs might include a payment link, an opt-in/opt-out confirmation for a messaging campaign, a URL to a website, a scheduling link, and more.
Digilancer sends text messages to clients containing, but not limited to, clarifications of our service, along with informational and promotional business content. Clients can opt out by replying with “STOP” or “UNSUBSCRIBE,” or verbally indicating disinterest during a call. Clients may receive texts based on their engagement or interaction. By agreeing to the communication policy, you accept text messages from Digilancer, and standard message/data rates may apply. Digilancer will reach out to consumers whenever a service is requested or available. Digilancer may only send promotional texts to contacts gained via inbound requests on the website or other advertised lead-generation pages.
Call Recording
Digilancer manages a phone system that can record calls for (i) quality assurance, (ii) employee training, (iii) compliance, and (iv) protection reasons. Both inbound and outbound calls may be recorded, kept, and/or collected.
Under normal operations, calls are not retrieved or analyzed unless:
A complaint requires investigating
A management-level quality check is needed
Needed to validate Digilancer’s standards or policies
There’s a threat to health/safety of staff/visitors/customers/vendors or to prevent or detect criminal acts
Needed to confirm compliance with regulations
Helps staff handle calls by using such recordings for training or coaching
For safeguarding objectives
To protect employees from abusive or disruptive calls
Personal data collected in recorded calls is handled and stored in accordance with applicable law, including GDPR. The data must be:
Proportionate, relevant, and not excessive
Used only for the aims stated in this policy
Accessible solely to managers, executives, legal, accounting, and specifically permitted IT staff
Treated and kept confidential
Stored securely
Not retained for longer than needed, then safely destroyed
Where feasible, we will tell callers or recipients that the call may be monitored or recorded for quality or training, giving them the chance to consent by continuing the call or to withdraw consent by hanging up.
By remaining on the line or approving the current policy, you freely and unreservedly agree that when Digilancer calls you or you call Digilancer, the call may be recorded or monitored for the stated reasons.
Facebook Permissions
Our Site and mobile app may automatically access your basic Facebook data, such as your name, email, gender, birthday, hometown, and profile image URL, plus any other info you choose to make public. We may also ask for extra permissions, such as friends, check-ins, and likes, which you can approve or decline independently.
Data From Apps Platforms
We may gather user data from social networks or communication platforms (e.g., Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, WhatsApp, Viber, WeChat)—including names, social network usernames, location, gender, birth date, email, profile photo, and, when available, any public contact data—if you link your account. If using our mobile app, we may also gather contact data of individuals you invite to use or join our mobile app.
Data From Contests, Giveaways, and Surveys
We might collect personal and other info if you join contests/giveaways or complete surveys.
By Law or to Protect Rights
Should we believe disclosure of your details is necessary to address legal processes, investigate or remedy possible policy breaches, or defend the rights or safety of others, we may share your data as allowed or required by relevant law, rule, or regulation, including sharing data with others for fraud prevention or credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that offer specific services for us or in our name—like payment processing, data reviews, email campaigns, hosting, customer support, or marketing.
Marketing Communications
With your permission or whenever permissible by law, we might share data with third parties for marketing, giving you a chance to withdraw if you wish.
Interactions with Other Users
If you communicate with other users of the Site or our app, those users may view your name, profile image, and descriptions of your actions (e.g., sending invitations, chats, likes, following blogs).
Online Postings
If you post comments, contributions, or material to the Site or our app, your posts can be seen by all users and may be redistributed outside the Site or our app permanently.
Third-Party Advertisers
We can employ third-party ad networks for ads during your visit. They might use info about your visits to the Site and our apps or other websites stored in cookies to display ads about goods and services you might find relevant.
Affiliates
We can share your data with our affiliates under the expectation they adhere to our Privacy Policy, Communication Policy, Terms of Use, and any other pertinent policies. “Affiliates” means our parent business or subsidiaries, joint ventures, or similar firms under shared control.
Business Partners
We might share your info with partners to promote or provide you with certain services, products, or discounts.
Other Third Parties
We can supply advertisers or investors with your information in the process of business analysis or marketing, whenever authorized by law.
Sale or Bankruptcy
If we restructure or sell all/part of our assets, become part of a merger, or are otherwise purchased by another business entity, we might transfer your information to that new entity. Should we go out of business or declare bankruptcy, your data can be transferred or acquired by a third party. You agree that such transfers may happen and that the acquiring party could decline to continue abiding by the obligations we made under this Privacy Policy.
We bear no responsibility for the actions of third parties you share personal or sensitive data with; we cannot manage or control third-party requests. If you would rather no longer get emails or communications from such third parties, you must reach out to them directly.
Emails and Communications
If you want to stop receiving our emails or other communications, you can:
Note your preferences upon registering an account
Sign in to your account settings and change your contact preferences
Contact us with the information provided below
If you would like to opt out of third parties’ emails or communications, you must contact those parties yourself.
CONTACT US
For questions or remarks regarding this Communication Policy, reach us at: Info@Digilancer.com
Dispute Resolution
EXCEPT FOR DISPUTES ELIGIBLE FOR SMALL CLAIMS COURT, ALL DISAGREEMENTS OR ISSUES RELATED TO THIS AGREEMENT, OR ANY PART OF THE RELATIONSHIP BETWEEN YOU AND DIGILANCER (WHETHER BASED ON CONTRACT, TORT, STATUTE, FRAUD, OR OTHER LEGAL THEORIES), WILL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION BY A NEUTRAL ARBITRATOR, NOT THROUGH A COURT OR JURY, AND YOU AGREE THAT YOU AND DIGILANCER WAIVE THE RIGHT TO A JURY TRIAL. YOU ALSO AGREE THAT ANY ARBITRATION WILL PROCEED ON AN INDIVIDUAL BASIS ONLY; NO CLASS ARBITRATIONS OR CLASS ACTIONS ARE ALLOWED, MEANING YOU AGREE NOT TO PARTICIPATE IN A CLASS ACTION.
Arbitration shall be managed by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, amended by this Agreement. You can find these Rules online. The arbitrator may hold hearings by teleconference or video rather than in-person, unless a party requests an in-person session and the arbitrator finds it proper. Any physical appearances will be arranged at a mutually convenient location for both sides, considering travel and other relevant factors. If unable to agree on a site, the AAA or the arbitrator will choose. The arbitrator’s decision will be guided by this Agreement and is final and binding. The arbitrator can grant temporary, interim, or permanent injunctions or mandate specific performance (if needed) relative to the individual dispute. The resulting award can be validated and enforced by any court that has authority.
Nothing in this Agreement blocks you from submitting claims to federal, state, or local agencies. If applicable law enables, they can seek relief from us for you.
Unless the portion of this Dispute Resolution section concerning class and representative action waivers is ruled invalid, if a court holds any part of this Dispute Resolution section unenforceable, the rest remains enforceable. If a court finds that the waiver of class or representative actions is unenforceable, the entire Dispute Resolution section is void. All remaining parts of the Agreement remain in force, unaffected by this severability provision.