Privacy Policy
Last update: March 2025
Digilancer, along with its related entities, is dedicated to safeguarding the personal details of its users. Carefully review this Privacy Policy (the “Policy”) to understand how Digilancer, LLC (99 Wall Street #3009, New York, NY 10005) and its subsidiary, Digilancer SMC Pvt Ltd. (22 Corniche Road, Phase 4, Bahria Town, Islamabad, 44000) (collectively, “Digilancer,” “we”) handle personal data. This Policy clarifies how Digilancer processes personal data of users and other guests visiting the Site (“users”) in association with the Site and other services offered by Digilancer, as well as the privacy practices concerning our affiliates, influencers, and additional collaborators.
By entering or utilizing www.digilancer.com, the Digilancer mobile application, or any corresponding websites, applications, services, and products, or any website managed by Digilancer that references this policy (collectively referred to as the “Site”), and by enrolling in a Digilancer account or joining our affiliate, influencer, or similar initiative, you confirm that you have read and comprehended this Policy. This Policy might be updated periodically; changes will appear on this Site, and as required by relevant laws, we will inform you of significant modifications. These changes are effective starting the “Last Updated” date. We suggest you frequently consult this Policy for revisions or updates.
The short version
Information We Collect
Our Legal Basis for Using Your Personal Information
How Do We Use The Information Collected?
How Long Do We Keep Personal Information?
Children
Sharing Personal Information with Third Parties
Where We Process Your Personal Information
Cookies
Do Not Track
External Links
Security
Specific Provisions for EU, EEA and UK Users
Specific Provisions for US Residents
Deleting or Updating Personal Information
Contact Us
The short version
Information We Collect – A majority of the data we gather is what you give us: when you sign up on the Site, navigate it, fill out forms, or join one of our programs. We also track details about your messages with Digilancer, posts on our discussion boards, and your interactions with fellow Digilancer users. Beyond that, we automatically collect data whenever you browse, view, or use the Site, and also acquire some information from outside vendors or other openly available sources.
Our Legal Basis for Using Your Personal Information – Where it matters under applicable regulations, every use of your personal data must have a valid legal reason (“lawful ground”). These possible grounds are described below.
How Do We Use the Information Collected? – We employ personal data so we can deliver a dependable and secure service, run the Site, meet our commitments to you, develop and personalize our services, promote marketplace safety and security, deter fraud, communicate with you (including direct marketing), advertise the Site and its offerings, and adhere to valid requests from government bodies, in addition to observing related laws and regulations.
How Long Do We Keep Personal Information – We keep personal data strictly as long as is needed to fulfill the original reason for collection, or in some instances, for a lengthier timeframe.
Children – The Site is intended solely for users who are at least 18 years old and legally capable of entering an enforceable agreement. Minors 13–17 may only use the Site through an account owned by a parent or legal guardian who grants the appropriate permission. Any child younger than 13 is barred from accessing the Site or Digilancer services. We do not purposefully gather personal data of any child under 13.
Sharing Personal Information with Third Parties – We share personal details with external parties to power the Site, offer our services, satisfy our legal and regulatory obligations, and thwart fraud, unlawful activities, and rights violations.
Where We Process Personal Information – Some personal data you submit to us might be stored or processed by third parties or data handlers, located in territories such as the United States or Israel.
Cookies – We deploy cookies and comparable methods (like pixels, tags, scripts, and web beacons) to refine and personalize your experience, supply our services, gauge how the Site performs, and for marketing endeavors.
Do Not Track (DNT) – Our Site does not react to DNT signals from browsers.
External Links – The Site may hold links to external websites. Any data you share with a third-party website is governed by that site’s policies, not Digilancer’s.
Security – We use industry-standard hardware, software, and internal procedures to prevent unauthorized access, misuse, or damage to the Site and your personal data.
Specific Provisions for EU, EEA and UK Users – Individuals in the EU, EEA, or UK may be entitled to extra details on how we process data and what rights they have.
Specific Provisions for US Residents – If you live in the United States, you may be entitled to certain privacy rights based on your state of residence, as outlined further below.
Updating Personal Information – We endeavor to keep collected data accurate and give you the option to update your details through your account settings. If you think your data is flawed, please contact us right away.
Contact Us – You may exercise your rights over your personal data by contacting Customer Relations or emailing privacy@digilancer.com. If you use Digilancer Workspace, reach us at workspace-support@digilancer.com. Details regarding the rights that pertain to you are discussed fully in the Policy below.
Read on to learn about what details we gather, how we utilize it, an explanation of cookies (unfortunately, you can’t eat them), and more, in the complete version of this Policy below.
Information We Collect
Information You Provide. By joining the Site, using it, completing forms, taking part in skill quizzes or surveys, or enrolling in newsletters or events, or if you act as a collaborator, or sign up for our affiliate, influencer, or comparable programs, you may give us or otherwise provide personal data including a functioning email address, login credentials, name and user name, profile info (like your image, education, professional skill set), physical/billing address, phone or other contact data, birthdate, transactional or payment info (like chosen payment method, credit card data), tax details and forms (like W-9 and DAC-7), data on social network accounts linked, content about your posted orders, your transactions, or reviews/ratings, and any user-generated materials or files you put on the Site (including audio or other sensory data for audio-based services). In certain circumstances, we can also request ID verification (scans of government-issued ID, passport, or driver’s license, or social security number) and potentially biometric data gleaned from photos and ID docs you upload as further explained in “Verifying Your Identity” in our Help Center. Business sellers on Digilancer must submit more data to validate their business (details under “Account Verification”). We also gather and store info from your messages with Digilancer, your forum/blog posts, and your interactions with other Digilancer users.
Information We Collect Automatically. While you peruse, click, scroll, engage with, or in any way utilize the Site, we gather information on your actions with other users, including transactions or communications, the searches you conduct, which pages you scroll or look at, plus your clicks and any navigational behavior. We additionally retrieve usage-related data like your IP address, approximate geolocation, device and OS details, language or currency settings, session length, keyboard setup, type of browser, browsing logs, and the URLs you visited before and after you used our Site. Also, we gather data about the usage of cookies and the like, as described further below.
To upgrade your user experience on Digilancer, we track impressions when you see our advertisements; we capture a Global Unique Identifier, plus HTTP request data, including user agent, IP, host, URL, country or continent, plus your device, OS, and browser.
Information We Receive from Third Parties. We may receive information from third-party sources for commercial or public usage:
Certain third parties who provide supplementary information (adhering to relevant laws) that we can add to your record. For instance, we may gather alerts on fraud and security from outside providers, as part of our security or fraud-prevention measures. We might also get data such as your role or place of work from data-enrichment partners so we can fine-tune the user experience and potentially recommend relevant services. Marketing and advertising partners can supply info to help us administer campaigns and measure effectiveness.
If you integrate or log in via a social platform (like Google, LinkedIn, or Facebook), we obtain applicable details (email address, name, photo, etc.) from that service, though the specifics vary and are determined either by the platform’s controls or by you through your chosen privacy settings there.
In the event a user or other third party files a report or complaint about you or your actions on Digilancer, we may collect details about that complaint and investigate as needed.
If you authorize us to import your Google Workspace contacts, we will have limited access, consistent with your permission, so you can invite them to your Digilancer account. We reserve the right to use anonymized aggregated contact data for internal business objectives.
Should you incorporate third-party data into your account or combine your profile with third-party tools, systems, or solutions, we will gather details about you according to your permissions for that third-party platform.
We also receive certain data about you if another user brings you onto Digilancer (say, using collaboration tools or a referral code). We will gather just what’s necessary, like your email or some other contact method, and will use it for the same original purpose plus everything described in this Policy.
We merge your personal information with other data that we collect automatically or obtain from outside sources, applying it as indicated in this Policy.
Our Legal Basis for Using Your Personal Information
Under applicable statutes, the handling of your personal information is permissible only if grounded in a valid “lawful basis.” Most commonly, we rely on the following:
Your voluntary consent for a specific use of your data;
The necessity of using the data to finalize a contract or take steps to do so with you (for example, to deliver purchased services);
A need to comply with a legal or regulatory duty (e.g., preventing fraud);
Our legitimate business interests, such as refining the services, as long as it doesn’t override your rights or fundamental freedoms and is proportionate in execution.
How Do We Use The Information Collected?
We use your personal data for the following objectives:
To give you reliable services, maintain security, operate the Site, fulfill our responsibilities toward you, and develop, advance, or tailor our services. By way of example, personal information aids us in confirming your identity, creating and configuring your account, resetting passwords, documenting your activities, letting you contact other users, supplying customer assistance, and occasionally getting in touch. This also enables us to analyze performance, understand user preferences, better our offering, and shape a personalized environment (like search results or recommended Orders).
To ensure trust in our marketplace, stem fraud, and foster a safeguarded, trusted ecosystem. We do so by monitoring, detecting, and preventing suspicious or illegal conduct, verifying the content’s authenticity, carrying out security probes, cross-checking or validating info you provide, managing reports or accusations about user behavior, enforcing our Terms, and abiding by relevant law. We deploy automated measures for these aims. If we detect behavior that might pose a risk to Digilancer, the community, or any party, we may partially or wholly limit your access. Should you wish to contest such an outcome, please email privacy@digilancer.com.
To communicate with you (if you request or consent to it) or otherwise if it’s lawful under this Policy.
To publicize and market the Site, our services, and the Digilancer marketplace. For instance, we utilize collected info to send direct marketing notices (detailed below), deliver you relevant updates, conduct marketing campaigns, or sponsor promotions and contests.
To keep adequate records, abide by requests from public offices, or observe applicable regulations.
Should we wish to use your personal data in another way not listed here, we’ll ask for your explicit agreement beforehand.
Direct marketing:
We utilize your personal data to send you direct promotional content about our offerings, products, or discounts that might interest you, or about Digilancer’s extended services. This may involve mail, email, phone, SMS, or even targeted ads online.
Our reliance on your data for direct marketing may be grounded in our legitimate business interests, your explicit permission, or another basis allowable by law. You retain the privilege to stop any direct marketing at any time by following the unsubscribe link in each communication or by emailing optout@digilancer.com. We try to limit how often we contact you and ensure what we send is potentially helpful, based on the information we hold about you.
Additionally, the Site uses reCAPTCHA for security, which adheres to Google’s Privacy Policy and Terms of Service. Google reCAPTCHA is necessary for preventing fraudulent, automated machine misuse. More details are found in Google’s policies.
How Long Do We Keep Personal Information?
We typically store personal data for only as long as necessary for the reason we initially collected it. Nonetheless, we may occasionally keep it longer for reasons that include:
Routine operational needs (like preserving a record of interactions in case of complaints or challenges).
Compliance with laws if data must remain for a set timeframe, for example to deter fraud, recover owed payments, resolve disputes, identify issues, or implement our Site rules (or any other actions we’re allowed by law).
Observing statutory or similar requirements that bind Digilancer.
Preserving evidence within the relevant limitation timeframe.
Children
The Site is explicitly presented to individuals who are at least 18 years old and thus are able to form a binding agreement. If someone is at least 13 but under 18, they must only use the Site through an account supervised by a parent or legal guardian, with express consent. Persons under 13 are not permitted to use the Site or related Digilancer services. We intentionally avoid collecting children’s personal data under 13. Parents or guardians should watch over their children’s online usage. If we discover that we gathered personal information of a child under 13, we will promptly discard it. If you suspect we may possess information on a sub-13-year-old, please reach us at privacy@digilancer.com.
Sharing Personal Information with Third Parties
We share personal data with specific outside entities in accordance with the details below:
With other users and Site visitors. After you sign up, your username, country, and selected profile information is publicly shown to all Site visitors. This might cover images you upload, your displayed samples, your Orders, ratings/reviews, or any data you elect to make visible. Likewise, we give you the choice to post content on our discussion boards, forums, or other public channels. Keep in mind, certain identifying data and any content you supply there can be viewed publicly. For users recognized as business sellers (traders) in the EU, some EU-based purchasers might see data required by law (your name, physical address, email address, phone number, business registration, or self-certification compliance). Also, if you interact directly with other users (like messaging them or engaging in a transaction), personal data is disclosed between you. Though our Terms stipulate that data recipients keep your info confidential, Digilancer cannot guarantee every user will comply, so you should only share personal data with others you trust.
With users you interact with. If you are a Buyer, we might disclose a limited set of data about you (e.g., that this is your first Digilancer purchase) to the Seller, ensuring they provide a tailored experience. This is solely to refine service quality.
With Service Providers. We disclose personal data to service providers in business relationships with us, vital for running the Site or your account, or delivering related solutions. This includes, among others, payment and billing processors, web hosting, fraud detection, CRM systems, data security, performance tracking, translation, mailing, marketing, analytics, session logging, data optimization, and strategic consulting. We take reasonable administrative and technical safeguards to ensure these external providers secure personal data and handle it strictly per our directives.
When you file a report or complaint. If you lodge a complaint regarding another user, we may give that other user enough data to address or dispute the matter, or as required by law.
For legal reasons. We share personal data with public authorities or legal entities if subpoenaed or court-ordered, or if we think disclosure is lawful or vital for adhering to legal obligations. This may include investigating alleged wrongdoing, preventing breaches of law, security, or policy, shielding Digilancer’s property, or ensuring user and public safety.
For payments and fraud detection. We share data with payment platforms, fraud monitoring services, and third parties to handle transactions placed through the Site and safeguard it from fraudulent activities, money laundering, or other liabilities.
With social media partners. The Site offers social media functions and single sign-on. We also share personal data with platforms such as Facebook or Google, specifically for marketing or the Digilancer marketplace’s promotion. These services collect certain info about you, sometimes via cookies. They abide by their own policies regarding how they store and employ that data.
With corporate affiliates. We exchange personal data with Digilancer’s affiliated companies to operate our or their businesses, offer complementary services, prevent fraud, keep our environment secure, highlight our or our affiliates’ services, and for all additional reasons stated in this Policy.
During business restructuring. Personal data could be exposed if Digilancer faces a merger, acquisition, or sale (full or partial) of corporate assets, or in insolvency or a similar occurrence. If any or all of Digilancer’s business/assets are acquired by another entity, user data can be among the transferred assets.
Where We Process Your Personal Information
Some personal information you send us may be kept or handled by outside providers or processors in jurisdictions such as the United States or Israel, whose data privacy statutes may differ from yours. Transferring data either internally or to external parties might lead to personal information being moved from the European Economic Area (“EEA”) to nations outside it that may not present the same level of data security (like the United States). We rely on recognized safeguards, specifically the signing of EU Standard Contractual Clauses (as periodically updated) and/or other valid data-transfer frameworks. We take all sensible measures to confirm that your data is managed safely and aligned with this Policy.
Cookies
We utilize cookies and similar technologies (tags, pixels, scripts, and so on) to upgrade and personalize your experience, provide our services, analyze site performance, and for marketing. Where usage of cookies connects to your personal data, this Policy governs. We categorize cookies used by us and our partners under “essential cookies,” “analytics cookies,” and “marketing cookies.”
For more on how we and outside providers utilize cookies and how you can manage them, check our Cookie Policy.
Do Not Track
“Do Not Track” is a privacy feature in certain browsers, enabling users to opt out of being tracked. Our Site does not currently recognize or honor DNT signals, but you can look to our Cookie Policy for ways to disable cookies.
External Links
Please note that the Site may contain links to external domains. If you click through to a third-party site from ours, the information you provide on that external website and how it’s used is not governed by Digilancer, and this Policy does not apply. Always check each site’s privacy policy. This Policy strictly regulates data collected on our Site. If you post or tag the Site on a social platform, your submission is subject to that network’s terms, even if it’s shared via an official Digilancer page. We have no control or review over those external terms or policies. Inspect them thoroughly before sharing personal data.
Security
We adopt organizational and technological security measures to protect the Site, our services, and personal data against unauthorized use, loss, misuse, tampering, or damage, using recognized tools and procedures. For instance, where relevant, we maintain PCI DSS (Payment Card Industry Data Security Standards) compliance for credit card handling. We obligate any outside entity that processes personal data on our behalf to ensure confidentiality and security. However, the internet isn’t 100% secure, and while we strive to shield your data, we can’t promise absolute security. Once we have received your data, we employ rigorous protocols and controls to deter unauthorized infiltration.
Registered Site users must keep their password and other login data private and not share it with any third parties.
If you have further questions about our data security standards, let us know.
Specific Provisions for EU, EEA and UK Users
This segment of the Policy applies if you reside in the EU, European Economic Area (EEA), or UK.
For GDPR purposes, Digilancer International Ltd. (8 Kaplan St., Tel Aviv, Israel) is the “Controller” for processing personal data as outlined in this Privacy Policy.
You are entitled to the following rights under the EU and UK General Data Protection Regulation (“GDPR”):
To know how and on what legal grounds we handle your data, and to request a copy of it;
To have inaccurate personal data fixed;
To demand the deletion of your data, under specific conditions, including if we no longer need it for the original purpose or if our lawful basis was consent and you withdraw consent with no alternate basis;
To block or restrict certain usage of your personal data if the accuracy is contested, the processing is illegal, we don’t need it anymore, or if you object based on legitimate interest and we are analyzing it;
To object to automated decision-making or profiling purely driven by algorithms;
If you provided data with your approval, to request we provide that data in a machine-readable file or forward it to another data controller (data portability);
To request info about or a copy of safeguards we apply for transferring data outside the EEA.
In certain instances, you can contest the handling of your personal data if it’s grounded in legitimate interests relevant to your unique circumstances. If your personal data is used for direct marketing, you may opt out at any time, and we must cease using your data for that purpose.
To use these rights, email or message us as indicated in “Contact Us” below. Besides, you can complain to the relevant data-protection regulator. Note that the right to access or erase may have some limits if honoring it infringes another person’s rights under local law.
We may request additional details to confirm your identity for security, possibly imposing a legally permissible fee. We’ll refuse requests that place other people’s privacy at risk, are extremely complex, or violate any applicable laws. We might also hold onto certain personal data if mandated by law for a short period, for legitimate record-keeping, accounting, or fraud prevention.
Specific Provisions for US Residents
This section concerns you if you are a US resident, subject to your state’s statutes and with certain exceptions.
In the past twelve (12) months, we have collected from users the following personal data categories:
Information you actively upload or submit to Digilancer, which might include (i) identifiers or personal details like your name, mailing address, email, driver’s license/passport, or social security number; (ii) characteristics of legally protected categories, e.g., your gender; your face image, or audio/electronic data; (iii) job-related data; (iv) educational background; (v) commercial info; and (vi) audio or other sensory data if you offer audio-related services on Digilancer.
Information tracked automatically when you use Digilancer, covering (i) identifying data (IP address, device specs, and browser details); (ii) commercial info (what you consider buying, your purchase history); (iii) usage data (login times, session length, and pages visited); and (iv) approximate location data.
Information gathered or obtained from third parties like service providers, promotional partners, or linked accounts, containing (i) identifying data and contact info, (ii) job or professional details, (iii) usage data like pages viewed, (iv) commercial info, (v) location data.
Inferences that can be drawn from any of the above data to create a user profile.
We utilize the above data for purposes outlined in “How Do We Use the Information Collected?”
We might disclose these data categories for a business purpose as summarized in “Sharing Personal Information with Third Parties.” Over the previous 12 months, we disclosed all categories listed above for a valid business reason.
Although we do not monetize or trade your personal information, we may share personal data with marketing affiliates to deliver tailored content or ads based on your preferences on external websites—under certain state privacy laws, this might qualify as “selling” or “sharing” personal information. You can request we do not use or transfer your personal data for such ad targeting. Visit our “Do Not Sell or Share My Personal Information” link to exercise this right. After opting out, you may still see non-targeted Digilancer ads.
You may have the following rights, subject to exceptions:
The right to demand we disclose what personal data we collected in the past 12 months, including (i) the categories of data, (ii) their sources, (iii) the intended business or commercial goal, (iv) the categories of third parties that we shared data with, and (v) the specific data we maintain about you.
The right to request we delete your data, under certain circumstances and exceptions.
The right to correct the personal data you have provided.
The right to opt out of the sale of your personal data.
The right to stop targeted ads.
The right not to be treated unfairly for exercising these privileges.
You also may grant authority to an agent to submit requests for you, but that agent must meet certain authentication steps (like providing proof of authorization or confirming their state registration). We might also confirm your identity directly with you.
To exercise any of these options, see “Contact Us” below. We’ll validate your request with data connected to your Digilancer account, which may include your email address or government ID.
Deleting or Updating Personal Information
Under relevant privacy laws, you can have certain choices about your data, like the right to erase it in specific circumstances (see Sections 13 and 14). If you’re a Digilancer user wanting to close your account or remove info, submit a Customer Relations request or email us at privacy@digilancer.com. More directions can be found in our Help Center.
We take steps to ensure the personal data we have is current, offering you tools in your account to edit it. If you think your data is incorrect, promptly let us know so we can look into it and address any inaccuracies if needed. Or we’ll provide methods for you to revise or remove it, unless lawfully or commercially required to keep it.
When you change or remove personal info, we might request identification verification first.
If you eliminate User Generated Content (“UGC”) as described in the Digilancer Terms of Service, it may still exist in cached or archived forms, or remain copied by other Site participants. The correct usage of data posted on the Site, including UGC, aligns with our Terms of Service.
Contact Us
If you want to utilize any rights you have under privacy law, open a Customer Relations ticket with complete details. We’ll process each request as per relevant legal rules, along with our internal policies. You can also contact us at privacy@digilancer.com, or by mail at Digilancer, LLC (99 Wall Street #3009, New York, NY 10005) (Attn: Legal Department).
If you have questions or observations about this Policy, email privacy@digilancer.com, and we will attempt to respond in a reasonable time.
For Digilancer Workspace members, please direct inquiries to workspace-support@digilancer.com. If you fall under GDPR, you may also email GDPR@digilancer.com. Our Data Protection Officer (DPO) can be reached at DPO@digilancer.com or by writing 99 Wall Street #3009, New York, NY 10005.